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Marcus Kitchen

Hi I'm Marcus, I work with software products and I am based in Melbourne. 

 I help people research,

define and design opportunities, solving real user problems.

Scroll down to see my process & projects...

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By following this process I can achieve results tailored to any industry.

Each step has a series of techniques

that when applied reveal and implement goals recognised from the research.

The entire model is a tool for

minimising risk of wasting time,

money & building the wrong products.

Nice things people have said

"Marcus is a professional to work with, as his exceptional problem solving skills and attention to detail were critical to the success of our work. I highly recommend Marcus for his dedication and professionalism."


Jose Manuel Serna Rodriguez — UX Designer at Certinia (Formerly Financial Force)

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I worked for Financial Force (now Certinia) for just over two and a half years and was originally employed through their graduate program. My first feature crew project was based around streamlining user management processes within Financial Force (see project below).

Following this, I worked on consolidating Avalara AvaTax (Tax Calculation Software) across the business
into one space making it easier for the customers to find tax calculation pages for their requirements.

More recently, I delivered a Mapping UI called the Transform Service that allows users to transform data from one form into another helping them improve their data accuracy for auditing purposes and improve troubleshooting tasks.

The last project I worked on collaborated with the Customer Life Cycle Experience (CLX) and Accelerate department, onboarding users with feature activation reducing their time-to-live and increasing adoption of features by making them easier to enable. 

My work adopted an agile mindset within a team of sixteen including an ETLs, UX Designers a Technical Writer 
and a whole team of Software Developers that collaborated on the work
 helping drive business objectives and key results.

User Management Project
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In this project I studied the user behaviour of the Village Hotel's food & beverage mobile app. I started this project in the first lockdown by contacting the chief technical officer via Linkedin. This allowed me to put my skills to practice in a real working environment and apply it to a different industry. This project is currently ongoing. 

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This project consisted of work I did for my UX Diploma at Glasgow Caledonian University, run by the UXDI
A mobile flight booking system needed designing to challenge businesses like easyJet, British Airways and Ryanair for example. However, there was no research, design or testing in place so I was tasked with implementing an end to end solution ready for developers to work on.​

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This was a freelance project carried out during the second lockdown between November & December 2020 and consisted of designing a client portal user interface and slight rebrand of the website's logo. 

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