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This project consisted of work I did for my UX Diploma at Glasgow Caledonian University, run by the UXDI A mobile flight booking system needed designing to challenge businesses like easyJet, British Airways and Ryanair for example. However, there was no research, design or testing in place.​


The aim was to improve the usability of this system by using research, analysis & design, solving real user problems. The research techniques used to carry this out involved:

  • Online Surveys

  • Note Taking 

  • Usability Testing

  • Affinity Diagram Analysis

  • Customer Journey Mapping

  • User Flow Mapping

  • Interaction Design

  • Prototyping

  • Wireframes

  • Presentation to stakeholders

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